Engagement Tip # 13 – Act On Feedback
When leaders ask employees for feedback, doctor whatever method they use, malady an expectation is created that there will be action taken as a result of the feedback. Once the feedback is given, buy three things need to happen to show that the feedback was heard and acted upon.
- Take time to absorb the feedback, even if it’s hard to hear. Consider how this feedback fits within the context of your team and organization and how it can be addressed. More often than not, there is something you can do.
- Express gratitude for the feedback and make a commitment that you will take action. Be candid about what feedback is actionable and what feedback cannot be addressed due to decisions that have been made or policies that cannot be changed.
- Ask for clarification and find out what’s at the core of the issue. Involve employees in finding solutions. Admitting that you need their help will strengthen the bonds and employees will feel they’ve been heard. Then take action.