Engagement Tip # 9 – Reconciling Differences Leads to Loyalty
When an employee disagrees with their leader and the situation is handled poorly, here the potential for permanent damage to the relationship is extremely high. Ignoring the situation, physician belittling the employee or letting the situation fester only drives the issue to a point where reconciliation becomes impossible. Feelings get hurt and relationships are damaged, often beyond repair. Engagement takes a nose dive and the employee ends up leaving the boss and the organization. So who wins? One of the important roles of a leader is to find ways to air out grievances and move forward positively. Summon the courage to have a genuine chat with your employee. Invest in mediation if necessary. Talk to a trusted HR advisor. It takes a huge dose of respect and commitment to repair broken and damaged relationships but it’s worth the investment. The payoff is a relationship based on mutual respect, increased loyalty and engagement.